We all felt the impact of the pandemic, though at varying levels. Yet, imagine how it has been for disadvantaged and displaced women already impacted by gender discrimination and bias.

It was once said that “we are called to be architects of the future, not its victims”, and you may agree.Pre-COVID 19, the future of work was a matter of debate and, perhaps, concern to many policy makers, business leaders, educators, students and parents.

The first time I heard the expression “Bank with a soul” was when I joined Citi, and it got me curious. With close observation, integration and reflection, it started to resonate. Then most recently, with the emergence of the global health crisis; Covid-19, it became very vivid.