Public sector monitors point out shortcomings at Higher Education Ministry department

AMMAN — Inspectors from the Public Sector Development Ministry recently carried out an unannounced visit to the department for certificate attestation at the Higher Education Ministry to check on the quality of services offered to the public. 

According to a report prepared by the inspectors, a copy of which was made available to The Jordan Times, there was only one accountant serving over 50 people as the other window for accounting was closed. 

The report also said that all windows serving people were crowded due to lack of a proper organisation mechanism based on the services offered to applicants, and "not enough" seats were allocated for people waiting to be served.

The inspectors criticised the fact that people have to queue three times to obtain service as they had to queue at the window for attesting documents, then move to the accountant and then stand in line to obtain the signature of the head of the department. 

The report said the building was clean and there was a special place to answer people's inquiries. 

There was a box for complaints and suggestions at the department but there were no forms to be filled out by clients, the inspectors said in the report.  

The inspection tour to the government agency took place earlier this month, according to the ministry. 

Over the past three years, teams from the Public Sector Development Ministry have been carrying out unannounced visits to various government agencies to monitor their performance and submit reports to the prime minister and concerned ministers.
The project seeks to improve the quality of services offered to the public.