Creating Customer-Facing App for Queen Alia International Airport

Going to the airport may be unpleasant and annoying for a variety of reasons, including bad weather, lengthy lineups, and bad food. Happily, resolving (at least some of) these issues and enhancing your airport experience may be accomplished with the simple download of an app. The app may assist you in many unexpected ways, from locating a lounge to relax to during a lengthy layover to skipping the lines at customs, and keeping you updated if your flight is delayed and where your plane is coming from — for free.

Customers can currently download applications of several airports and airlines, and as 2023 approaches, this tendency will only continue to grow. Airlines and airports will gain by enhancing their applications to incorporate more streamlined, comprehensive information for travellers in light of technological advancements and changing customer expectations.

Customers may utilise the app as a one-stop shop for anything they might need while flying or in the airport. The app, shall include at least the following essential features: The day’s flights in real-time with dynamic status updates, an interactive timetable guide, geo-location and flight routes (mapping and itineraries), passengers’ services and shopping, airport messages and notifications, and a multi-criteria search engine.

Through using the app, customers may see their current location, the location of the airport and how to get there, including the distance. With a simple click, they can trigger the journey with their smartphone. Thus, the app shall contain almost all details of a trip, including flight, car rental and lodging.

The majority of airlines demand that passengers check in for their flights and pick up their boarding cards at the airport at least three hours before the scheduled departure time. With a mobile app, you can provide your consumers with the freedom to continue and complete their journey at their own pace. They may acquire their mobile boarding tickets, check-in, and choose their seats. They avoid standing in large lines and make the most of their spare time.

Enhancing passenger safety and sanitisation while reducing physical encounters between travellers and airline workers through the integration of digital processes help airports and airlines run more efficiently and effectively handle cargo operations. At present, various airports have automated check-in, biometric facial recognition, digitised bag-tracking, and electronic boarding information. As a result, airports operations in the future will be more efficiently digitalised.

Queen Alia International Airport will quickly change as we move into the future. It has already demonstrated, along with the rest of the aviation sector, that it is quick to adjust to shifting demands. The airports of the future will continue to develop and look more modern — and different — than they do now, even once pandemic-related changes level out.

As a result, it is time for creating an efficient app for Queen Alia International Airport.

The writer is attorney at law and professor of commercial law at the University of Jordan. He contributed the article to The Jordan Times.