AMMAN — The Kingdom is making significant strides in digital transformation, with experts saying that a growing number of government services are being digitised as part of the country's broader strategy to enhance service efficiency, improve transparency, and support economic development.
According to information technology sector professionals, the kingdom's advancements in e-government services are driven by efforts to streamline administrative procedures, reduce bureaucracy, and provide faster and more accessible services to citizens and businesses.
The 2024 annual report on the executive programme of the Economic Modernisation Vision (2023–2025) highlighted that 1,530 government services had been digitised, accounting for 64 per cent of total public services, in addition to 1.4 million digital identities have been activated to facilitate online access to government platforms, the Jordan News Agency, Petra, reported.
The report also pointed to ongoing efforts to expand digital infrastructure, with the establishment of four new government service centres in Tafileh, Aqaba, Madaba and Maan, bringing the total to seven, including those in Queen Alia International Airport, Muqabalin and Irbid.
The ICT sector representative at the Jordan Chamber of Commerce Haitham Rawajbeh, said that the country’s digital transformation plays a crucial role in improving service delivery.
He emphasised that digital platforms enable users to complete transactions without the need for in-person visits, enhance user experience through official applications and increase transparency by minimising human intervention in administrative processes.
He added that digitisation contributes to cost reduction by decreasing reliance on paper-based transactions and improving government efficiency through artificial intelligence and big data applications.
Rawajbeh also said that digital transformation facilitates business registration, licensing and access to financial and tax services, supporting a more competitive investment environment.
Among the key government initiatives is the "Sanad" platform, which provides a unified digital identity, allowing users to access various government services online.
The "eFawateercom" system streamlines electronic payments for taxes, government fees, and traffic fines, reducing reliance on cash transactions.
In the judicial sector, digital platforms enable the automation of court proceedings, allowing online case filings and legal document submissions.
The healthcare sector has also undergone major digitisation, with the implementation of the "Hakeem" system, which electronically manages patient records in public hospitals. Electronic health insurance services have also improved efficiency in medical coverage administration.
In education, Jordan has expanded digital learning platforms, including "Darsak," which was launched during the COVID-19 pandemic for remote education.
The country has also digitised university admissions through an electronic application system.
The government continues to enhance digital infrastructure by expanding high-speed internet networks and encouraging investments in the technology sector, particularly by supporting tech startups.
Despite significant progress, challenges remain in Jordan’s digital transformation journey.
Governance and digital transformation consultant Hamza Akalik noted that bridging the digital divide between urban and rural areas remains a key priority, ensuring equitable access to online services.
Aklaik emphasised the importance of strengthening cyber security measures to protect public data and training government employees in the use of digital systems.
He also highlighted that large-scale digitisation improves operational efficiency, reduces administrative delays and fosters economic growth by making business processes more seamless.
Telecommunications and IT expert Wasfi Safadi projected that digital government services could contribute 4.7 per cent to Jordan’s GDP in the coming years.
He emphasised the need to expand e-governance initiatives, adopt emerging technologies such as artificial intelligence and blockchain and enhance cooperation between the public and private sectors to develop a more advanced digital infrastructure.
He also called for increased investment in 5G and future 6G networks, improved financial and digital inclusion initiatives, and legislative reforms to attract technology-driven investment.
By advancing these initiatives, experts say Jordan could position itself as a leading regional hub for digital solutions and innovation, Petra reported.