Grand Hyatt Amman activates contactless payment method in collaboration with STS PayOne

Grand Hyatt Amman, in collaboration with STS PayOne, activated a contactless “PayOne SmartLink” payment method to eliminate physical contact between guests and hotel employees to maintain a safe transaction.

Through the SmartLink process, a secured link is sent to the guest by SMS and e-mail. By clicking the link, the guest can view an electronic invoice of the payment amount, enter his or her card information to complete the payment process and receive an immediate electronic receipt. The entire paperless process does not involve a Point of Sale device and can take place before guest arrival, during check-in or from the comfort of the guest’s room without exposing guest’s sensitive card data to the hotel staff.

Ashwini Kumar, the hotel’s General Manager said: “Grand Hyatt Amman continues to embrace the latest technological options available in the market to ensure the well-being of our guests and employees. Our purpose of care is a cornerstone for our actions which we take in delivering a personalised guest experience.”  

General Manager at STS PayOne Janti Abdallah said: “We are pleased to be selected by Grand Hyatt Amman as they adopt the latest self-service hospitality trends that include contactless payments and digital messaging. Our solutions help hotels streamline their revenue collection while improving the guest experience.”