PM makes unannounced visits to public offices over ‘mystery shopper performance’

By JT - Jun 03,2019 - Last updated at Jun 03,2019

Prime Minister Omar Razzaz on Sunday pays an unannounced visit to the Marka District affiliated with the Greater Amman Municipality (GAM) to thank its employees for receiving the highest assessment of the ‘mystery shopper’s’ results on the level of service provided to citizens by the GAM’s 22 offices across the capital (Petra photo)

AMMAN — Prime Minister Omar Razzaz on Sunday paid an unannounced visit to the Marka District affiliated with the Greater Amman Municipality (GAM), to thank its employees for receiving the highest assessment of the “mystery shopper’s” results on the level of service provided to citizens by the GAM’s 22 offices across the capital.

Razzaz also paid a surprise visit to the Amman First Employment Directorate after receiving complaints and comments from citizens about the performance of the office and obtaining a low evaluation in the mystery shopper’s reports and the “At Your Service” online platform, the Jordan News Agency, Petra, reported.

During his visit to the Marka District, the prime minister said that the mystery shopper visited the directorate three times during the past three months and checked on the level of services, noting that he realised the “excellence” of the directorate in providing services.

Razzaz noted that the results of the evaluation of the mystery shopper who visited the Marka District (a different person during each visit) were 86.4 per cent for March, 90.5 per cent for April, and 92.5 per cent for May.

He also expressed his appreciation for the employees at Marka District for their efforts in serving the public.

During his visit to the Amman First Employment Directorate, the premier noted that the results of the shopper’s visits showed that the evaluation was 62.5 per cent, 55.6 per cent and 36.4 per cent during the three visits in the last three months.

The prime minister stressed the need to take seriously citizens’ comments and address them, pointing out that a team from the institutional performance development and policies unit at the Prime Ministry will visit the directorate to help it improve services and address any obstacles to work.

During the visit, the prime minister exchanged views with the citizens and listened to their comments, which focused on the level of service and time necessary to complete transactions.

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