Ministry report says services offered to property investors still lagging

AMMAN – Inspectors from the Public Sector Development Ministry recently carried out an unannounced visit to the section in charge of facilitating real estate investment at the Department of Land and Survey to check on the quality of services offered to investors.

A report prepared by the inspectors following the visit, which was made available to The Jordan Times Tuesday, found that investors have to wait for a “long time” to be served as there is only one employee receiving applications despite the fact that there are three windows for this purpose. 

“Clients were grumbling because of waiting for a long time to be served,” the report said, quoting the ministry’s inspectors, who have carried a number of unannounced visits to several government departments and ministries over the past few years. 

The report said that the section does not offer any brochures on the services it offers to investors, adding that the hall where investors apply for services is “too small” to fit the large number of clients. 

The sector also lacked a special box for complaints and suggestions. 

However, inspectors said that the way the employees served investors was “good”. 

The ministry’s report recommended increasing the number of employees at the sector in order to offer better and faster services to real estate investors. 

Over the past three years, teams from the Public Sector Development Ministry have carried out unannounced visits to various government agencies to monitor their performance and submit reports to the prime minister and concerned ministers.
The project seeks to improve the quality of services offered to the public.