Shweikeh visits land registration office to check on level of services

AMMAN – While queuing at the North Amman Land Registration Department on Thursday, citizens had the chance to report their feedback over the quality of services to ICT Minister and Public Sector Development Minister Majd Shweikeh.

The visit, one of a series of field campaigns to public agencies, aims to check the “level of convenience” citizens experience when going through the routine procedures, especially when it comes to electronic services. 

“There are measures that must be taken to facilitate citizens’ experience in public agencies. Technology must be employed to serve them,” Shweikeh said. 

She underlined the importance of moving towards the “one-stop-window” service in order to save people time and effort. 

The minister stressed that the by-law for government system development, which was recently amended, obliges public departments to improve their services, including online. 

Shweikeh cited a newly announced slogan — “My Government at My Service” — which seeks to entrench the culture of service in public work.

In earlier remarks late last year, the minister noted that although 122 e-government services were launched in the first phase of service automation in the period 2015-2016, few people have been using them so far.

She ascribed the low number of users to the lack of promotion and the difficult procedures associated with some services.

Citizens interviewed by The Jordan Times on the sidelines of the visit complained about a number of issues, including the long period some of the transactions require and lack of respect for the order of visitors in line. 

They also complained over the lack of signs that show the order of the transactions’ legal procedures, which leads them to spend hours wandering inside the department to know where to start and where to go next.