GAM completes project to improve service delivery

AMMAN — The Greater Amman Municipality (GAM) on Thursday celebrated the recent conclusion of a service delivery project within the municipality, which was developed by Deloitte Consulting.

The eight-month project, called CityPerform, aimed at improving service delivery to residents and formed part of the municipality's plans to enhance its work, said Nisrin Aaraj, adviser for projects at GAM.

Yousef Dalabeeh, GAM's executive director for environment, said the municipality has achieved "major progress" in solid waste management, a process that requires the participation of GAM's various environment institutions.

"Having multiple directorates responsible for these processes required the establishment of a programme to monitor these tasks from start to finish," Dalabeeh noted.

The CityPerform project was loosely based on the world-renowned municipal management innovation called "CitiStat", which was popularised in the US city of Baltimore and brought transparency to decision making through regular accountability sessions, according to a GAM statement.

Amman Mayor Aqel Biltaji said decisions to manage services can sometimes be made without clear goals and the necessary data to inform municipal work.

"Our collaboration with Deloitte has resulted in a standard, repeatable process based on best international practices," Biltaji added.

The project did not have a specific budget, since it only involved training courses for GAM employees and conducting studies to improve the municipality's performance, according to the municipality.