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AMMAN — HRH Crown Prince Hussein, the Regent, visited on Monday the Civil Status and Passports Department, and emphasised the importance of completing digital automation of services.
The Crown Prince called for expanding public awareness campaigns to ensure all citizens are informed about the services provided through the Sanad application, particularly those offered by the Civil Status and Passports Department, and to educate citizens on how to use the services and access them online, according to a Royal Court statement.
His Royal Highness was briefed by Director General of the Civil Status and Passports Department Ghaith Al Tayeb on the department’s services and projects in the areas of digital transformation and e-connectivity, as well as efforts being made to expand the provision of e-services, thereby helping to streamline procedures for citizens and improve their experience.
Al Tayeb explained that the department offers 25 online services, accounting for 81 per cent of its transactions, noting that the proportion of transactions completed online rose from 3.8 per cent in 2024 to 24.6 per cent in 2026, the statement said.
During his tour of the Civil Status and Passports Department, the Crown Prince also emphasised the need to expedite the processing of applications submitted in person, as well as to ensure inclusive access to support the diverse needs of citizens.
His Royal Highness was accompanied by Interior Minister Mazen Farraya, Minister of Digital Economy and Entrepreneurship Sami Smeirat, and Director of the Office of the Crown Prince Zaid Baqain.
