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AMMAN — Orange Jordan has received the Recognised for Excellence (R4E) certificate with a 6-star rating from the King Abdullah II Centre for Excellence (KACE), the national representative of the European Foundation for Quality Management (EFQM) in Jordan.
With this achievement, the company becomes the first telecommunications operator worldwide to achieve this advanced evaluation under the EFQM Excellence Model, Orange Jordan said in a statement to The Jordan Times.
This recognition was commemorated at an official ceremony, during which the KACE Executive Director Wedad Quteishat, presented the certificate to the CEO of Orange Jordan Philippe Mansour, in the presence of the Executive Committee members, representatives from both parties, and a number of senior government officials, and media representatives.
“The event solidified the company’s elevated position in driving institutional excellence at the regional and international levels,” the statement said.
“The 6-star recognition reflects a prestigious global recognition of the company’s institutional excellence. It further highlights its core corporate strengths, represented by leadership built on vision and purpose, customer-centric approach, a culture of innovation and continuous development, empowering individuals, creating sustainable value, and achieving results that have a positive impact on society,” the statement said.
During the ceremony, Mansour emphasised that “receiving the 6-Star Recognized for Excellence certification, as the first telecom operator globally to do so, marks a pivotal milestone in the company’s journey toward institutional excellence.”
He noted that this achievement reflects the strength of the company’s strategic direction and operating model, as well as its ability to continue delivering sustainable value to its customers and stakeholders.
“Beyond business performance, this recognition reaffirms the company’s commitment to Jordan and to the communities it serves, as it continues investing in the Kingdom’s digital future,” he said.
For her part, Quteishat said that Orange Jordan’s journey with the European Foundation for Quality Management (EFQM) serves as an inspiring example for Jordanian organisations, highlighting that institutional excellence is not a one-time achievement, but rather an ongoing journey of development, improvement, and innovation.
“The Recognised for Excellence programme represents a comprehensive organisational growth journey that enables institutions to evaluate their performance, invest in improvement opportunities, and foster a culture of innovation and sustainability."
She affirmed that receiving the Recognised for Excellence certification, with a 6-star evaluation, reflects Orange Jordan’s unwavering commitment to adopting global best practices while underscoring its ability to achieve sustainable organisational performance in line with the highest international standards, making it the first telecom company worldwide to reach this level of recognition, and a Jordanian success story worthy of celebration.
The year 2024 witnessed a Royal recognition for Orange Jordan by His Majesty King Abdullah for receiving the Recognised for Excellence (R4E) with a 5-star rating during the King Abdullah II Award for Excellence ceremony, which took place in the presence of HRH Crown Prince Hussein and HRH Prince Feisal.
