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Exploring Jordan’s rise as an IT & business process outsourcing destination

May 27,2023 - Last updated at May 27,2023

Jordan is rapidly emerging as a thriving ITO/BPO hub, offering significant advantages to businesses in the region and beyond. With its highly skilled workforce, reputable companies, competitive costs, strategic location and favourable business environment, Jordan is an attractive destination for businesses seeking to outsource their IT and business processes.

Jordan’s highly skilled workforce, particularly within the local IT companies, has established a successful track record both regionally and globally. The country’s strong educational foundation in STEM subjects, with numerous universities and colleges offering relevant degrees, contributes to the availability of skilled professionals. Specialised technical training institutes focusing on call centre operations, software development, and data entry further enhance the capabilities of the ITO/BPO industry.

Cost competitiveness combined with high quality is a significant advantage in Jordan. Labour costs are considerably lower than in developed countries, accompanied by a relatively affordable cost of living.

Jordan’s strategic location in the Middle East provides convenient access to major markets in Europe, Asia and Africa, making it an ideal gateway for businesses aiming to reach a global customer base.

The business environment in Jordan is favourable for ITO/BPO operations, supported by a stable political system, a robust legal framework, and a well-developed infrastructure. Free trade agreements with numerous countries simplify the process of exporting services, facilitating business operations in the sector.

Driven by increasing global demand and a growing pool of skilled Jordanian workers, the ITO/BPO market in Jordan is experiencing rapid growth.

The ICT Association of Jordan (int@j) through its Business Development & Readiness Unit and its Market Intelligence Function, and the Ministry of Digital Economy & Entrepreneurship, in collaboration with other stakeholders, have played a crucial role in establishing Jordan as a leading ITO/BPO destination. With their support, the industry is expected to continue growing, positioning Jordan as a major global ITO/BPO hub.

In conclusion, partnering with Jordanian ITO & BPO companies allows businesses abroad to leverage local expertise and a wide range of services.

These companies have a proven track record of success, a strong commitment to quality and customer service, a culture of innovation and the ability to adapt quickly to changing market conditions. Moreover, they offer cost-effective solutions without compromising on service quality. When considering reliable and experienced partners for IT and business process outsourcing needs, businesses should strongly consider collaborating with Jordanian tech companies. The benefits derived from such partnerships are invaluable in today’s fiercely competitive business landscape.


The writer is the Chief Executive Officer of the ICT Association of Jordan – int@j


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